Support and Service

Epic Software is proud of the support and customer service we provide.

We do not provide a first line support service, the staff you speak to in our support department have the skills, experience and knowledge to help you with your problem. It is not a ‘logged’ event.

Modern remote access facilities also help us to look at individual situations in precise detail.

Our intention, and the feedback we receive from our clients, is that we provide not only a reliable and robust product but an excellent support service when required.

Our staff work with you to diagnose and remedy any situation which arises, so that you are involved and gain greater understanding of the system.

Because we are in the golf industry and are imbued with the knowledge about the golf industry, we understand what goes on within a club, we know the manner in which most clubs operate and we appreciate the onerous tasks expected of secretary / managers, so our support service is there to help and to attempt to make the job easier for all involved.